Systems Development Engineer

Amazon Web Services
Seattle, Washington
Nov 2017 - Present

- Seeks and develops opportunity for automating every task, deployment, operations issue, and scaling project.
- Mentor co-workers and team members about best practices, new technology, and effective process management.
- Develop tools to expand and refine capability and standardization for one of the largest networks in the world.
- Discover and solve systemic problems in automation tools, deployment methods, and the processes surrounding them.
- Critical 24/7 production environment, on-call and escalation proficiency.
- Detail-oriented, able to self-motivate, and unblock oneself.
- Customer focus, high ownership, urgency and drive.
- Communicate and collaborate with any level of technical or non-technical person.

Systems Engineer

Amazon Web Services
Seattle, Washington
Dec 2016 - Nov 2017

- Extensive Linux troubleshooting and operational experience.
- Partner with Network Engineers to enable rapid change and maintain relentless stability.
- Detail-oriented, able to self-motivate, and unblock oneself.
- Customer focus, high ownership, urgency and drive.
- Communicate and collaborate with any level of technical or non-technical person.

Technical Services Engineer

Interactive Northwest Inc.
Tualatin Oregon
May 2013 - Dec 2016

- Implement and improve version control, artifact repositories, build system, automation systems, and development lab systems. These efforts have greatly improved repeat-ability and quality throughout the development and deployment life cycle.
- Implement and actively manage real time logging and data collection that provides immediate insight into network threats, systems activity, and performance metrics.
- Operating system hardening, remediation, and vulnerability scanning based on DISA STIG requirements with successful delivery to multiple agencies.
- Continuously improves organizational and personal knowledge of Linux through the leading of a weekly lunch forum open to the entire company.
- Designed and implemented multiple network and direct attached storage solutions in critical environments.
- Virtual environment design, implementation, and management using multiple visualization platforms.
- Create tools to facilitate self-service provisioning of services and virtual machines.
- Deploying and supporting Avaya technologies in physical and virtual environments.
- On-Call team member, supporting internal services as well as external customers.
- Network architecture design, Firewall implementation, and VPN administration.
- Custom software product deployments, integration, and support.
- CompTIA Security+ certified.

Quality Assurance Tester

Interactive Northwest Inc.
Tualatin Oregon
Sep 2012 - May 2013

- Application deployment process validation, release documentation creation, and assist with continuous improvements to development and QC work flows.
- Go to resource for collaboration with development, project management, and deployment.
- Consistent discovery of design issues prior to the start of development activity.
- Web services, user experience, performance, and business use case testing.
- Crafted high quality customer facing technical documentation.

Senior Support Analyst

Kroger
Portland Oregon
Nov 2010 - Sep 2012

- Team Lead, responsible for coordination, shift supervision, and incident management.
- Wide scope support of multiple knowledge domains including Desktop Support, POS Endpoint, Telephony, Network, Mainframe, and Servers.
- Knowledge base author and editor.
- Business tools programming in a .NET environment facilitating fast turnaround for support calls by putting tools at the fingertips of the agents.
- Avaya CMS administration and reporting.